Customer Service Representatives
Hallmarks of our Account Managers are helpfulness, knowledge, high emotional intelligence, and teamwork. Why do we feel emotional intelligence and teamwork to be so important? Health issues can be emotional nitroglycerin-mixing the health of family members with the family finances, sometimes quickly moving to a radical level of significance. At that point, people don’t want to go to a website, and they don’t want to have to navigate an insurance carrier’s phone labyrinth while juggling matters at the pharmacy, doctors’ offices and/or the hospital. These times of need are when our Account Managers engage powerfully with your employees or their family members.
Each client group has a team captain or Account Manager, who everyone in your organization including their family members are all encouraged to contact. Though your Account Manager works as the lead on day-to-day service for your group, she is far from alone: Backed by a team of fellow Account Managers, she also coordinates your service with team members who focus on provider relations, human resources, and individual health insurance. Moreover, each of our Account Managers is either bilingual or has the support of a Bilingual Service Representative.
The quality and engagement of our service teams, managed by veteran Celia Silacci, is unmatched. From administration to claims issues and beyond, you will never have felt the ease of such support. And the loyalty of our clients is a testament to the longterm importance of these services.